FREQUENTLY ASKED QUESTIONS

Immersive Entertainment uses the combination of lighting, sound, story, characters, props, costumes, effects, and more to propel the guest into the middle of a cinematic story. Imagine jumping into your tv and experiencing the story with you in the middle of it, using all of your senses and becoming an integral part of how the story plays out. Now you're getting close.

Due to the fact that there are some tense moments throughout the experience and it deals with some mature themes, we have a minimum age requirement for the experience of 13 years old. In addition, there are some escape-room style puzzles to be solved throughout the experience that are designed with teenagers and adults in mind. With that said, we feel anybody over the age of 13 would have a fantastic time at our experience.

The cost of the 80-minute experience is $35 per person. This includes an 80-minute tour-style adventure through The Hotel Leo. In addition, at the end of the tour, you will receive a commemorative keepsake from your journey along with access to exclusive deals and menu items at the hotel's prohibition-themed bar and lounge, Amendment 21. And, the adventure does not stop there. Your entry ticket to Unlock the Hotel Leo also opens up access to another adventure that awaits you, both online and throughout others areas of the Hotel Leo. Who knows, this adventure may even lead you to other areas of Bellingham as you explore all it's story contains. Once you complete your 80-minute tour experience, you will receive an email with further instructions on how to continue your adventure.

Although there are themes that include: mystery, suspense, ghosts, and death, we've tired to make this experience for all that attend. Therefore, there aren't any jump-scare moments like you would experience in a haunt-themed event. You will however experience darker spaces with audio, lighting, props, etc. that some may find unsettling. Just know that we want you to relax and enjoy your time, not worrying about something lurking around the corner.

Currently, we offer a 10% student discount on tickets. You will need a valid student ID to qualify and you can present that to your host before the experience begins.

Unfortunately, the available parking spaces at the hotel are limited to hotel guests and residents. So, you will need to find street parking or there is a paid parking option at the parking garage on Commercial Street Garage and Mezzanine, just a short walk from the hotel. We do not validate parking at this time.

It is our goal that you will leave our experience overjoyed and immediately go tell all of your closest family and friends to buy tickets and experience it. But, due to the experiential nature of this event, we cannot offer you a refund if you didn't enjoy your experience with that. Please, if you had a bad experience or were disappointed, we want to hear about it. So, please do not hesitate to reach out to us and we will do all we can to resolve any issues you may have had. With that said, if during your tour there were technical difficulties or an emergency that halted your tour, we will work with your group to reschedule your tickets for a later time.

You can reschedule your tour time as long as it is not within 24 hours of your arrival time. Within the 24 hour window, unfortunately we cannot reschedule your tour as we've made special accommodations to prepare for your group arriving.

In order for your tour to be private and only include your group, you will need to purchase at least six tickets. If you purchase less than six tickets, your time slot will remain open for other guests to be able to join your tour. The maximum amout of people allowed on a single tour is eight. If you have less than six people in your group and would like to have a private tour, you will need to purchase additional ticket slots to total six and close your booking time. If nobody has booked the additional slots available during your tour time, the tour will still run as scheduled with however many tickets have been booked.

We ask that you refrain from taking any photos or videos during the experience as it may ruin the surprise for other groups that come through. But, you will have an opportunity to take photos with your group at the end of your tour!

Yes, you can purchase a gift card for friends or family. We have gift cards valued at $70, $140, $210, & $280 for the purchase of 2,4,6 or 8 tour tickets! You can purchase gift vouchers her: https://unlockthehotelleo.resova.us/gift-voucher